RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will ensure a smooth and clear return process.
Return conditions
You can return your order up to 30 days after receipt. We accept returns of unopened and opened (tested) products because we want you to be 100% satisfied with your new routine.
You bear the cost of returning the goods yourself. We have chosen this approach for sustainability reasons, as returned products cannot be resold for hygienic reasons.
How do I request a return?
Send an email to our team at info@glowthskincare.com with your order number and the reason for the return. After approval, you will receive the return address and all necessary instructions from us.
Refund process
Once we receive and review your return, we'll let you know if the refund has been approved. Approved refunds are usually processed to the original payment method within 5β10 business days.
Damaged or incorrect items
Has your order been damaged or delivered incorrectly? Then contact us immediately at info@glowthskincare.com and attach a photo of the problem. We will then send you a replacement product or refund you the full amount as soon as possible.
Exceptions
Please note that the original shipping costs will not be refunded. Products purchased as part of a particular promotion or set may be subject to different return policies.
